CIPFA - Performance in Public Services: Social Research
CIPFA Social Research have been developing and supporting a range of library survey tools since 1995. This began with the launch of Plus in 1995 which was followed by Children's Plus in 1997, ePlus in 2001 and the Home Delivery Survey in 2005.
In 1999 / 2000 Plus was adopted by the Audit Commission to collect Performance Indicator (PI) information relating to finding books and / or information and satisfaction with a range of services. In 2000 / 01 the then Department for Transport, Local Government and the Regions (DTLR) used Plus for the collection of some of their Best Value Performance Indicators (BVPIs) and in the following year the survey along with Children's Plus was adopted by the Department for Culture, Media and Sport (DCMS) for their Public Library Service Standards (PLSSs).
More information on all these products can be found by clicking on the tabs above, whilst authorities subscribing to the PLUS scheme should go to the Subscriber's Area to find more detailed information and to download the tools etc.