CIPFA - Performance in Public Services: Social Research
Welcome to CIPFA Social Research
Consultation with users and stakeholders helps build the picture of how services are perceived, used and can be improved to better meet customer needs. The Social Research team help organisations to understand the needs of existing, lapsed or prospective clients by undertaking surveys using a range of methods.
We have questionnaires for surveys that can be used 'off the shelf', alternatively we can tailor research programmes depending on your exact requirements. Our clients can choose between a range of surveys such as the Public Library Users Survey for either adults or children, the Public Services Quality Group of the National Council on Archives' Survey of Visitors to UK Archives, or our Housing and Council Tax Benefit Survey. Alternatively we can undertake 'custom projects' for consultation with the wider community including the housebound, non-service users, internal clients, external clients and staff.
Increasingly our surveys are being used not just to measure satisfaction but as the means by which to market services to existing and potential service users, to identify the cost / benefit of a service and to produce evidence of Value for Money.
Latest news
Children's Plus 2010
The Manual of Guidance, Audit Trails, Non-ethnic questionnaire and associated documents are now available in the Document Area which can be found on the Subscriber's Area page.
MORE NEWS
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Copies of the PLUS questionnaire for England, Scotland and Northern Ireland are now available in the following formats : Arabic, Bengali, Chinese, Farsi, French, Gujarati, Polish, Portugese, Punjabi, Russian and Urdu.
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This survey has been developed for local authorities wishing to obtain feedback from clients of the Benefit Service. The main purpose of the survey is to obtain feedback from users...
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Confidence Level Calculator
Please use this tool to determine if you have succeeded in obtaining a sufficient number of completed questionnaires in relation to your visitor count.
If you haven't achieved the target of ±5%, the error level, remember that the target displayed should be enhanced to include individuals refusing to take part - we suggest adding 33%.
It is not necessary or advised to exceed the stated target. If you do need to extend your survey into a second week do ensure questionnaires, where reasonably practical, are issued over all the days you are open.